Privacy Policy

This website, itsupportcarmel.com (the "Site"), is owned and operated by TBG Services, LLC, doing business as NEXTmsp ("NEXTmsp," "we," "us," or "our"). We are the data controller responsible for the personal information described in this Privacy Policy.

TBG Services, LLC DBA NEXTmsp
645 W Carmel Drive, Suite 180
Carmel, IN 46032
Phone: 833-824-0123
Email: hello@itsupportcarmel.com

This Privacy Policy explains what personal information we collect through the Site, how we use it, who we share it with, and the choices and rights available to you.

a) Information you submit directly. When you complete a form on the Site (including our free assessment and contact forms), we collect the information you provide, which may include:

• Full name
• Email address
• Phone number
• Company name
• Zip code
• Number of employees
• A description of your IT challenge or the reason for your inquiry

b) Information collected automatically. When you visit the Site, we and our service providers automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed, time spent on pages, and referring/exit pages
• Approximate geographic location derived from IP address

This information is collected through cookies, web beacons, and similar tracking technologies as described in Section 6 below.

c) Information you provide through other channels. If you contact us by phone, email, or through a third-party platform (such as a scheduling tool), we collect the information you provide through that channel.

We do not knowingly collect personal information from children under 13, and the Site is not directed to children.

• To respond to your inquiry and provide the information, quote, or assessment you requested
• To contact you by phone, email, or text message about our services, including follow-up communications after you submit a form
• To assess your business's IT needs and determine whether and how we can serve you
• To improve, operate, and maintain the Site, including diagnosing technical issues and understanding how visitors use the Site
• To send you marketing communications about our services, where permitted by law and subject to your right to opt out at any time
• To comply with legal obligations, enforce our agreements, and protect our rights, property, or safety, and that of our users or the public
• For internal recordkeeping, business planning, and analytics

Consent to be contacted. By submitting a form on this Site, you expressly consent to be contacted by NEXTmsp by phone, email, and/or text message at the phone number and email address you provide, including by automated dialing systems or prerecorded messages, for purposes related to your inquiry and our services. You may revoke this consent at any time as described in Section 8 below. Message and data rates may apply to text communications. Consent to receive text messages is not a condition of purchasing any goods or services.

We do not sell your personal information. We may share your personal information in the following circumstances:

• Service providers. We share information with third-party vendors who perform services on our behalf, including website hosting, form and database management, email delivery, analytics, and customer relationship management. These providers are authorized to use your information only as necessary to provide services to us and are contractually obligated to protect it.
• Business operations. Information submitted through this Site may be accessed and used by NEXTmsp personnel involved in sales, service delivery, and related business operations.
• Legal requirements. We may disclose your information if required to do so by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business transfers. If NEXTmsp is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.
• With your consent. We may share your information for any other purpose with your consent.

We use the following categories of third-party service providers to operate this Site. Each provider processes personal information subject to its own privacy policy and to the data processing agreements we hold with it.

• Website hosting and application delivery: Lovable.
• Database, form handling, and lead storage: Supabase.
• Email delivery and business correspondence, used to reply to your inquiry.

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use the Site.

• Essential cookies are necessary for the Site to function and cannot be disabled through our systems.
• Analytics cookies help us understand visitor behavior so we can improve the Site.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of the Site, including the lead form.

We do not currently respond to "Do Not Track" browser signals.

We retain personal information collected through this Site for as long as necessary to fulfill the purposes described in this Privacy Policy, including to respond to your inquiry, maintain business records, and comply with our legal obligations and any record-retention obligations under client contracts.

Opt out of communications. You may opt out of marketing emails at any time by using the unsubscribe link included in those emails, or by contacting us at hello@itsupportcarmel.com. You may opt out of text messages by replying "STOP" to any text message we send, or by contacting us directly. You may ask us to stop calling you by informing us during any call or by contacting us at the information in Section 1.

Access, correction, and deletion. You may request access to, correction of, or deletion of the personal information we hold about you by contacting us at hello@itsupportcarmel.com or 833-824-0123. We will respond to verified requests within a reasonable time and as required by applicable law.

California residents. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended, including the right to know what personal information we have collected about you, the right to request deletion of that information, the right to correct inaccurate information, and the right to non-discrimination for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under the CCPA. To exercise these rights, contact us using the information in Section 1.

Other state privacy laws. Depending on your state of residence, you may have similar rights under other applicable state privacy laws. Contact us using the information in Section 1 to exercise them.

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

The Site may contain links to third-party websites or services that are not owned or controlled by NEXTmsp. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

TBG Services, LLC DBA NEXTmsp
645 W Carmel Drive, Suite 180
Carmel, IN 46032
Phone: 833-824-0123
Email: hello@itsupportcarmel.com